Frequently Asked Questions
Should you have questions about air duct cleaning we this FAQ will cover it. If something wasn’t covered just give us a call or use our live chat, we’ll be glad to answer it for you.
Yes, our staff is all trained as ASCS (Air System Cleaning Specialist) with NADCA (National Air Duct Cleaning Association) standards.
With a single furnace/unit home you can expect the air duct cleaning to take our team between 2-4 hours.
You can expect two ASCS trained technicians to arrive for residential air duct cleanings. Regarding commercial air duct cleanings, you can expect anywhere between 2-6 trained ASCS technicians.
As the coronavirus (COVID-19) continues to disrupt daily life, Duct Masters wants to assure homeowners and business partners that we are taking steps to help our employees and customers stay safe and healthy. In order to ensure maximum effectiveness, we’re instructing our service technicians to continue maintaining a safe working environment and follow the Public Health Agency of Canada guidelines designed to stop the spread of the virus.
Our service technicians are following best practices, including:
· Eliminating handshaking and only using non-contact methods of greeting
· Washing hands thoroughly with soap and water for at least 20 seconds at every opportunity
· Using disinfectant products to keep touchpoints clean in their workspaces, vehicles, and equipment
· Maintaining effective social distancing when possible; recommending workers and occupants remain on opposite floors
· Shared-use devices such as payment terminals will be sanitized repeatedly
· Wearing gloves throughout our service
· Sanitizing and deodorizing your HVAC system with BENEFECT through fogging
You can count on all of us at Duct Masters to continue to conduct ourselves with the highest level of professionalism and dependability throughout this health crisis.
Please contact our office if you or someone in your home has traveled outside of Canada in the last 14 days or have symptoms related to COVID. We must rebook you for a later time. We keep you safe, please keep our technicians safe as well.
No!, we will never surprise you with anything hidden or unexpected fees. You will receive the exact service you requested at the price you were told.
Unfortunately, we don’t offer free inspections but you can hire us to perform a thorough inspection of your air duct system for a base price of $149.99 plus tax.
Yes, Duct Masters carries a 2 million dollar liability insurance for safety and peace of mind.
We are registered and certified with NADCA (National Air Duct Cleaning Association)
We are also registered and accredited with the BBB (Better Business Bureau)
We are also registered and accredited with DuctCleaning.Org (DuctCleaning.Org is an independent, nonprofit organization that works side by side with consumers for truth, transparency, and fairness in the duct cleaning marketplace.)
We have been leaders in the air duct cleaning industry in Montreal for over 15 years! We are recognized as being one of the most respected and trustworthy businesses in the industry. You never have to wonder if the work was completed properly with our trained certified staff members with our patent duct cleaning procedures.
Should you want to be better informed before you hire an air duct cleaning company, we recommend www.ductcleaning.org.
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